Shipping & Return Policy
At Safe Goods, we stand by our products 100%. If for whatever reason you are unhappy with your order, please contact us via: sales@SafeGoods.com and we will work with you to provide a solution whether that be a replacement product, store credit or a return if necessary and on a case-by-case basis.
Order Questions:
When do orders ship?
- Typically, all orders received before 5PM ship the same business day Monday-Friday excluding weekends and holidays.
What is the status of my order?
- Please refer to the link in your confirmation email for order status. If you can not find the email, please utilize our chat or email us via sales@SafeGoods.com.
What service do you use to ship packages?
- All orders are shipped via USPS, with the exception of overweight or overnight orders that are shipped via UPS. If you need other options, please contact us via sales@SafeGoods.com.
How long do orders typically take to deliver after they are shipped?
- Orders typically deliver between 2-5 days after shipping, with the exception of overnight orders that should deliver the next business day. Please note that USPS packages do not move on Sundays and some holidays.
My order says it was delivered, but I did not receive it. What should I do?
- First, please wait 24 hours as sometimes USPS will mark a package as delivered when it is still out for delivery. After 24 hours, check that the address that you used to place the order matches your current address. If so, please first contact the postal service using the tracking number provided. If they can not provide help, please contact us via sales@SafeGoods.com.
My tracking number was created but it does not show as received by USPS, what is going on?
- We ship orders according to our shipping schedule as described above. All orders are placed on a USPS truck post-shipping deadline and we do not sit on any orders. Currently, USPS is experiencing high volume and does not always scan packages the same day. That does not mean that they have not been received or they are not moving. In some cases it may take 2-3 days to show updated information, so please be patient.
I am not happy with my order, can I return or exchange my items?
- We stand by our products and want to make sure our customers are happy above all else. Please refer to our return policy for more information on how you can start the process.
Wholesale Orders/Drop Shipping Question:
- For more information on wholesale orders, please contact us via sales@SafeGoods.com. We are currently on-boarding drop-shippers at this time.
General Company Information
Where is Safe Goods located?
- We are located in Fort Lauderdale, FL.
How can I contact Safe Goods?
- The fastest way to get in contact with us is through our Chat available through our website or by emailing us at sales@SafeGoods.com
Please include your order number or email address that you used to place the original order in the message, as well as the reasons for the request and a customer service agent will get back to you.
